TreatOut Customer Testimonials

If your food allergies or food intolerances make it difficult for you to eat out, we'd love to hear how TreatOut will help you. Being able to create your individual food profile regardless of your food allergies or food intolerances, TreatOut will show you your personalised dish selection of what's safe for you to eat, wherever you are.

Please share your story, and take a look at what people are already telling us.

Together we are stronger. Let's use our collective voice to show the Food Service industry what a valuable market we are if they can provide us with the menu transparency we need.

What Diners Say

My daughter cannot wait ….. and nor can we!!! Eating out can be soooooo unpleasant. We went to a restaurant we THOUGHT would be ok and an hour later we were still trying to work out the allergens chart with no help from staff as they didn’t have a clue. It impacts soooo much on our life not just for my daughter but eating out as a family too. TreatOut we need you x x x

- Sue, Sevenoaks

Finding somewhere to eat out is always really tricky for me and I tend to stick to the same places, i.e. Nando’s who have one of the best allergy policies I have ever come across! I cannot wait for an app like yours to really take off and become the norm in restaurants as it’s extremely frustrating to wade your way through a pile of sheets with a restaurant’s allergy info on.

- Harriet, London

I have been living with multiple intolerances for many years and for a long time, just ate anything despite the effect I knew it would have on me so I could go out. Although things are now improving from a eating out point of view it is still a struggle. We are visiting Edinburgh soon and we contacted a well known restaurant to see if they could cater for me – it was a disappointment (but not a surprise) that they had no clue as to what we were talking about and said that they couldn’t tailor anything on the menu. It can be very frustrating when you do find somewhere that is prepared to ‘tailor’ to your needs only to be given a plate of virtually nothing because everything else has been removed, but they haven’t thought about what could be given to you instead. This app sounds amazing and will hopefully help raise awareness of people’s needs when dealing food allergies & intolerance as well helping those of us who do suffer to find restaurants who are sympathetic to our needs and desire to eat good food when away from home!

- Melissa, Alton

When I arrived I quietly made myself know as the lady who suffers food intolerances. How I didn’t lose it I’ll never know!

The manager who I spoke to last night and who said he would speak to his under manager about what to do obviously didn’t. Because his under manager knew nothing about it except he had spoken to me the other evening.

At this point I was ready to lose a gasket!!! but not in front of my friends. He looked at his allergy list and said there is nothing without gluten. I can’t serve you. Everything we serve comes from a factory. Those were his words.

At this moment I took over. I noticed the word nachos on a blackboard, I asked him to look them up on his allergy list. They were free of gluten. Right I said we will start there. Now, can you provide me with a salad without onion, yes we can do that. Now we are getting somewhere. I would like a protein. Well I might have asked for the moon. Perhaps he didn’t know what a protein was! When asked if he had any prawns the response was no. Chicken then, oh yes we have some chicken. Mayonnaise, yes to that too. Well I said job done!

The tacos were put on the table with the rest of the buffet for others, not given to me with my chicken salad. So by the time I had queued for them they had gone!!!

I had a lovely time with my friends. The chicken was dry and disgusting. Cooked in a factory. Yuck.

Sorry I have gone on a bit. More than a bit. But it is important to all of us that our dietary needs are met with decent suggestions and understanding. Plus we are not looked at as freaks. Which is how I felt today. It reminds me of how it was about 5 years ago and wanting a gluten free meal. Today, surely there is more awareness but it hasn’t arrived at East Grinstead yet!!!

- Cecilia, East Grinstead

That’s such a brilliant concept. More and more of my friends and the people I meet have some kind of food intolerance or allergy… going out to eat can be a real minefield, even in Brighton which is very attuned to to health & well-being.

- Hilary, Brighton

Fantastic, this is just what everyone with a food allergy or intolerance needs in their life, transparancy, an interesting menu and a safe venue. It’s gonna be awesome and thank you for trying to make this happen.

Kirsty blogs at Easy on The Tummy

- Kirsty,

I have only recently gone gluten, wheat and dairy free, but I can feel the benefits already. I used to eat the wrong food but quite a lot, at work we go out for lunch every payday as a team, but since I have changed my eating habits, it’s harder to find anywhere that will accommodate my intolerance. There are some places that have got better and have a whole gluten, wheat and dairy free section which helps when I am going for dinner with family, but work team meals are now for me a real no go area.

I usually tend to not get any food because I have to stick to what I can eat, the fact so many have these intolerances and hardly any restaurants are doing anything about it is shocking. If I go out with family it’s not too bad as we usually go the same place, but with work or friends is harder and usually means I have something small that will be ok, or nothing at all. Restaurants should start doing more for people who have intolerances because if you can’t have anything off the menu it makes you excluded from having a good and enjoyable meal with friends or family.

- Steve, Warrington

For me, the hardest part of living with IBS is dining out. Once upon a time, dining out meant freedom, relaxation and enjoyment and now, it’s a tale of back and forth emails in advance or confused conversations with restaurants. There are a couple of chefs out there who really get it, but to speak with them, you usually have to have a long conversation with the waiter/waitress first to explain in front of your dinner guests. There really needs to be change in this sector now, we’ve gone too long without a solution and my community and I are hoping that the TreatOut app is the one to give us a solution that will allow us to put the enjoyment back into dining out in the UK and beyond!

Samantha is founder of The Gut Health Empire

- Samantha, London

Eating out for dinner is tough when you avoid all dairy, gluten, onions, peppers, garlic and anything too acidic. It’s frustrating and can be embarrassing to order one thing off the menu and then ask the waiter to remove at least 3 ingredients from said dish. But what’s even worse is grabbing lunch on the go because there is nothing that ticks all my boxes, ever.

Excerpt from JoJo’s blogpost The Highs and Lows of Living with IBS

- JoJo, London

Eating out with IBS is very difficult so I try to avoid it unless I know 100% that there is something on the menu that I can have. This has meant that I have had to turn down invites to social occasions and celebratory meals out, either that or I sit drinking water at the table whilst everyone eats their meal – not ideal really.

Excerpt from Lara’s blogpost You Are What You Eat

- Lara,

I think it’s really exciting what you are trying to achieve.

My son had to go on a really strict diet when he was about 14 and avoid benzoates which are also found naturally in tomatoes and spinach. I basically had to do everything from scratch, bread, gravy and basically old fashioned cooking.

2 years ago it developed into Crohn’s disease which has to be managed by autoimmune medication. He is now 18 and just started Uni so a challenge for him now to manage it himself. He knows which foods to have and what to avoid, but it is amazing how eating out over the years has been a challenge. He wants to feel normal and not make a fuss and ask questions all the time. Not fun, especially through teenage years when you do not want to stand out asking what is in the food all the time.

- Louisa, Westerham

Such a service is well overdue! I have long lamented the lack of restaurant/take-away options for those of us on (I hesitate to say the word restricted!) healthier eating plans!

Many restaurants are missing out on a fabulous marketing opportunity, there’s such a growing bunch of ingredient-conscious consumers, whether medically driven or otherwise, and no-one to cater for us!! And that is especially true out in the sticks, where I reside, where I (and the rest of the diners) were treated to the chef shouting loudly from the kitchen ‘what the hell am I meant to do about her?’, at my request for something gluten and dairy free on my last venture out (over a year ago, and I’ve not had the courage to repeat it since!!).

- Eve, Frinton-on-Sea


Please remember that you are ultimately responsible for making sure that you are safe when eating out.

It's good practice to contact the restaurant in advance to make sure that the chef can cater for your allergies or intolerances before you make a booking. Always tell your server about your allergies or intolerances and double-check the ingredients when ordering.